Javi aims to ensure that you are delighted with your purchase. If you are not happy with the product, we offer 14 days return policy. We will never add any hidden fees or charges to your order; the overall cost you see on the product page is the price you pay. For complete return instructions, please see the section below. 

  • Kindly contact our customer support within 14 days of delivery if your item is damaged or appears to have a problem. 
  • To process a return please Call us on +91-9996789626 or email at [email protected]
  • We will pick up the item on your behalf from your location at a mutually agreed-upon time. 
  • If you decide to self-ship the item, be sure to send it out within 48 hours of submitting the return request. 
  • Once the returned will accepted you will receive an email. 
  • After receiving the item, it directly goes through a quality check. 
  • If the item is in good condition, we’ll start the return process within 48 hours. 

Return instructions 

  • To complete your return please fill out the return form within 14 days of purchasing product. 
  • All clearance sales are one-of-a-kind” products and are final. Unfortunately, rugs in the clearance sections cannot be returned or refund. 
  • Kindly return it in the same condition as you received it. 
  • The items should not be used, washed, altered/tampered with, or soiled. 
  • The ordered items can be cancelled before shipping.  
  • Please send the item as in its existing condition as damaged items are not liable for return. 
  • You’ll get a different shipping label for each item you’re returning, so be sure to match each tag to the correct shipment item.  
  • Once the item has passed quality inspection, we will begin the refund or replacement process. 
  • If you receive a damaged or defective item, please notify us within 48 hours of receiving it. We may ask you to send us a picture of the product to [email protected]. After we inspect the returned items, we will replace them at no cost.