Frequently Asked Questions​

Things You May Want To Know

Payment, Shipping and Delivery

We try to ship your order within 3-5 business days from our facility and then it can take 10-15 days for the order to get delivered. 

You can track your order via order tracking option .  

Do not panic. In such a situation, you can contact us via mail on [email protected] or call us on 9996789626

If you have booked multiple products via a single order, we will possibly try to ship all the products together. However, that may sometimes differ due to the nature of the product and the mode of delivery. 

The expected date of product arrival mentioned in your order receipt is the maximum cap. In case you want the product to be delivered before that, you can reach out to us on 9996789626. We will get back to you on whether that is possible or not. 

We offer free shipping for our products across India. 

Yes, you can change your shipping address after placing the order but before the order has been shipped. After shipping, there is no such provision. 

No, we don’t ship internationally! 

We only have standard shipping. 

We ship all the products from our warehouse in Karnal, Haryana, India.

You can pay using various methods such as Debit/Credit Card, UPC, Net Banking and eWallets. 

No, at present we do not offer Cash on delivery options. 

Return and Refunds

You can only cancel your order before it has been shipped. The entire amount will be refunded to your account in 4-7 business days. No cancellations can be done after the order has been shipped. 

Yes, all products are refundable except markdown products

If you wish to exchange or return your order, you can do it within 10 days. Contact us on [email protected] and we will let you know the next steps 

Yes, just make sure that the product remains unused and retain its original packaging at the time of return.  

In case you receive a damaged product, you can contact us on +91 9996789626. If there is a manufacturing defect then we will replace your product after doing a proper check. 

Customer Care

You can contact out customer care by calling us on +91 9996789626 or drop us an email on at [email protected]avirugs.com. 

To know more about privacy, visit here: Privacy Policy.

Minor color difference is possible as the lighting, photography and your screen colors may have differences.

Product

We do not have the option to customize products as of now. 

You can know more about it here: Rug Size Guide.

 We get our products from india right now but we are going to promote and sell, elegant handmade craft products from around the globe

Media & Updates

Our regular newsletters are a great way for our customers to stay updated with all our new product launches. You can subscribe yourself by filling in your details in the ‘Join our Newsletter’ section by scrolling below. 

Contact Information

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